FAQ

When will I get paid? Is it automatic?

Payouts are done automatically on Sundays to addresses with over 5,000 Satoshis. The exact payout time varies.You can now set a higher threshold than 5,000 on the “check balance” page. The minimal threshold is 5,000

Why haven’t I received payment?

There could be several reasons for this:
You did not go over the 5,000 Satoshis threshold or the manual threshold you have set (threshold can be checked under “check balance“).

  • You went over the payment threshold after we sent finalized payments (usually around 7am GMT).
  • You’re using more than one Bitcoin address on the site and  the address you want to get paid to is currently not linked to your account. We only pay to addresses that are linked to your user account. Meaning, you can’t get paid to more than one address.
  • Your address was banned due to violation of one of the rules (can be checked with admin)
  • You entered an invalid Bitcoin address that we can not send payment to (try pasting your address into blockchain.info and see if you receive an error).
I see the payment has been sent but it’s not showing up in my wallet.

Bitcoin payments require a certain amount of confirmations in order to show up in your wallet. Most wallets wait at least 3 confirmations before showing up the coins. Each Confirmation usually take 10 minutes on average (but can take more or less).

I changed my address and the balance wasn’t transferred.

Balances aren’t transferred between addresses. So if you change your address to a new address you will start with a zero balance on the new address. The balance of the old address isn’t gone, however you can only get paid to one Bitcoin address on payout day. This means that you will only be paid the balance of the address that is currently linked to your profile.

Why can’t I access the faucet?

Our faucet works on  a membership structure. This means you need to register to the site in order to use it. Registration is free and takes only 10 seconds, use this link to register. Once you are registered, use this link to sign in.

I did not receive the sign up confirmation email.

Please check your spam folder and allow at least 10 minutes for the email to arrive. If you still can’t find it feel free to either sign up again, sign up under a different email or contact us with your email address and we will look into this.

I forgot my password.

You can use the “reset password” on the login screen on order to reset your password.

How do I change my address?

You can use the “Edit my profile” button located on the top right (visible once you hover over your username).

My wallet keeps changing my address, should I use the new address or the old one?

Bitcoin wallets will sometimes change your address as an anonymity feature. However in order to reserve your balance at our site you have to keep using the same address. You can still use your old wallet’s address and the coins should reach your wallet, so make sure not to change addresses each time you get a new address from your Bitcoin wallet.

What are Seniority Bonuses?

Our faucet rewards its loyal users by giving them bonuses on their payouts. The longer you are an active user, the higher bonuses you’ll get. An active user is considered a user that claimed Bitcoin directly (not as a referral) at least once in a 30 day period. If a user doesn’t claim directly at least once in a 30 day period his seniority stats are reset. You can check your seniority stats at any given moment through your profile page on the top right of the nav bar.

Up to 15 days of using the faucet – no bonus

Between 15 days and 30 days of using the faucet – 2% bonus on all direct payouts

Between 31 days and 45 days of using the faucet – 5% bonus on all direct payouts

Between 46 days and 60 days of using the faucet – 6% bonus on all direct payouts

Between 61 days and 90 days of using the faucet – 8% bonus on all direct payouts

Between 91 days and 120 days of using the faucet – 10% bonus on all direct payouts

Between 120 days and 150 days of using the faucet – 15% bonus on all direct payouts

I’m not seeing the Satoshis I claimed in my wallet’s address

When you claim Satoshis they aren’t sent directly to your wallet. Instead they are accumulated on your account and once you reach the minimum threshold (currently 13,000 Satoshis) they will be sent to your wallet. You can check your address balance using this link.

Where is my referral link?
I’m getting ERR_SSL_VERSION_OR_CIPHER_MISMATCH instead of the Captcha

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